RETURN POLICY

If you are not completely satisfied with merchandise, you may return it in accordance with the Terms & Conditions below and we will refund eligible purchases.

RETURN & EXCHANGE TERMS AND CONDITIONS

  • Holiday Extended Return Policy: Purchases made Sunday, November 12 – Sunday, December 24 are eligible for return until Wednesday, January 31.
  • Merchandise purchased at a store must be returned to a store in the country in which it was purchased. If store merchandise is sent to our warehouse, it will be sent back at the sender’s expense.
  • Original invoice must accompany returned merchandise in order for refund to be processed.
  • Online exchanges are not available at this time.
  • Online refunds will be made to the credit card, Interac, or PayPal account used in the original transaction.
  • If a Gift card is used and the merchandise is returned, the funds will be placed back on the original card.
  • Merchandise purchased online from all categories and price points may be returned or exchanged. We are, however, unable to accept merchandise where the sewn-in garment tag has been cut or removed or the price tag has been removed.
  • Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund.
  • Gift and Club La Senza cards cannot be returned.

RETURNING MERCHANDISE AT STORES

Merchandise purchased online and shipped to Canadian addresses may be returned or exchanged in Canadian stores within 30 days of the original purchase date, but may not be returned or exchanged at stores in any other country. The original invoice and original method of payment must be presented. Refunds will be made to the credit card used on the original order. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the original form of payment.

RETURNING MERCHANDISE BY MAIL

Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return.

CANADIAN & INTERNATIONAL RETURNS:
La Senza Corporation
6100 Freemont Blvd
Mississauga, ON L5R 3V7
Canada

The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.

RETURNING MERCHANDISE YOU DIDN'T ORDER

Please e-mail customer service if you receive extra merchandise in a shipment, or merchandise was delivered to you that you didn’t order. In your email, tell us:

  • The incorrect merchandise
  • Your name
  • Your mailing address
  • The order number on the shipping label